I read these complaints before I bought and then made up my own mind. I'm not one of those idiots who let other people think for them.
I'm sure some people have complaints because their wants are unreasonable. I called to get my car covered and it had too many miles on it. i could post that and be a total tool but that's exactly all I would prove, i'm a total tool. I called back and set up my wife for coverage.
She had a breakdwon and then the repair was covered. This sight is for customers NOT wanna be's. The comment I just read was about a guy who isn't even a customer so how can he be a pissed customer. He is a total ***.
He read something negative and that is his reality. He obviously leads a very sad life. I'm sure this company is not perfect but if you use your brain you'll see two things. EVERY, YES EVERY company has someone that wants to complain about them.
What are their motivations? I don't know. Maybe they are an ex-employee that got fired for lying to a customer or stealing or semething, who knows. This company has no BBB unresolved complaints but they have had complaints.
Obviously what ever made those customers mad got fixed. That's using your brain, morons!